Shop employees face violent attacks and verbal abuse, with over half indicating regular abuse. Campaigns such as Let's Respect Retail and ShopKind Week draw attention to rising retail crime. The rise in abuse is linked to a series of incidents recorded across the sector during the fall season.
A Waitrose veteran assumes the role of Head of Customer Experience & Operations at Marks & Spencer. Liverpool FC launches a new store in Oslo, celebrated by Robbie Fowler. Independent retailers grow within Staffordshire's shopping centre. Retailers are assessing security staffing and training in response. Staff unions demand for additional safeguards as cases increase.