JB Hi-Fi responds to class action alleging it sold 'junk' extended ...
The class action, which alleges JB Hi-Fi's extended warranties were a "junk add-on" to customer purchases, covers a 12-year period.
www.sbs.com.auThe latest reporting I can see indicates a class action led by Maurice Blackburn in Australia accusing JB Hi-Fi of selling “worthless”/“junk” extended warranties that allegedly offered little or no value beyond customers’ rights under the Australian Consumer Law.[1]
What the class action is about
- Allegations: The claim is that JB Hi‑Fi’s extended warranties were marketed as valuable benefits, but (according to the class action) they mainly added cost while providing little or no meaningful benefit beyond Australian Consumer Law rights (such as repair, replacement, or refund).[1]
- Who it targets (time period): Compensation is claimed for people who bought extended warranties from 1 January 2011 to 8 December 2023.[1]
JB Hi‑Fi’s response
JB Hi‑Fi has stated it intends to vigorously defend the proceedings and considers it has complied with relevant legal obligations.[4]
Where this stands / how to check updates
- Maurice Blackburn also maintains a dedicated page for the JB Hi‑Fi class action (including updates and how to join or respond if you received an opt-out message).[7]
- A Victorian Supreme Court page lists the matter under JB Hi‑Fi Group Proceeding (Class Action), which can be used to track official court-stage information.[10]
If you tell me your country/state (and whether you received an opt-out/eligibility notice), I can summarize what the most relevant “next steps” typically are for affected customers.